Privacy Policy

We know how important your personal information is and appreciate your trust in us to handle it carefully and sensibly.

This notice describes the privacy policy of Chichester Shutters Ltd.

While using our website, you will be asked to accept and consent to the practices described in this Privacy Notice.

Controllers of Personal Information

Any personal information provided to or to be gathered by is controlled primarily by Chichester Shutters Ltd Barn 3, Kingley Centre, Downs Road, West Stoke, West Sussex PO18 9HJ

You can contact us by post at the address above, by email to info@chichestershutters.co.uk or by phone on 01243 252023.

Why Do You Collect Personal Information?

The data we collect has been sourced from you via our website, other communication or via the use of cookies (see more information on cookies below).

We collect this data from you as it allows us to follow up on your enquiry, communicate with you about sales/offers, products and services, update our records and generally improve your experience with us.

Your data will never be shared with third parties.

What’s the lawful basis in which we process your data?

Under the applicable data protection laws (GDPR) we need a lawful basis to collect and use your personal data. The law allows for six lawful bases to process people’s personal data, and one of them allows personal data to be legally collected and used if it is necessary for a legitimate interest of the organisation – as long as it is fair and balanced and does not unduly impact the rights of individuals.

We have assessed our business interests in carrying out marketing activities and we have carefully considered the impact the collection and use of personal data could potentially have on individuals’ rights.

We only collect vital information to help with enquiries via our website or those received by phone or email. Your data is used to follow up on and provide you with necessary information in relation to your enquiry. We believe that these activities are unlikely to affect the fundamental rights and freedoms of individuals concerned. We have therefore concluded that the most appropriate lawful ground for the processing of your personal data is our legitimate interests.

In the event you request any goods and/or services from us, we will rely on our contractual relationship to process your personal data to provide such goods and/or services to you.

In certain circumstances, we may also rely on a specific consent provided by you for the processing of your personal data.

You have the right to object to this processing if you wish and if you do so we will remove your data from all our systems and cease all communication with you. If you wish to make that happen just send an email to: info@chichestershutters.co.uk

What Types Of Information Do You Gather & What Do You Do With It?

Information You Give Us:

We receive and store any information you enter on our website or give us in any other way (e.g. over the phone or email) in a secure online environment. You can choose not to provide certain information but then you might not be able to take advantage of many of our features (such as the Online Estimate tool). We use the information that you provide for such purposes as responding to your requests, customising future offers for you, improving our website and communicating with you going forward.

Automatic Information:

We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies” and we obtain certain types of information from your Web browser. A number of companies offer utilities designed to help you visit websites anonymously. Although, we will not be able to provide you with a personalised experience if we cannot recognise you, we want you to be aware that these tools exist.

Email Communications:

To help us make e-mails more useful and interesting, we often receive a confirmation when you open emails from us, if your computer supports such capabilities. If you do not want to receive emails or other mail from us, please unsubscribe.

What Are Cookies?

Cookies are most often small text files that websites may put on your computer whilst you are browsing. Cookies are used for many different purposes. For example, they can:

• help search engines remember that you want your search results in English;
• help a website remember your preferences so that you don’t need to customise it every time;
• help our website to deliver a better service by showing you the content most relevant to you;
• identify and resolve errors so that the site is improved for everybody;
• analyse how well a website is performing.

The most common function of cookies is to remember bits of information that help make browsing the web easier and more hassle-free for you.

Here is an example of a cookie:

• Name: SomeCookie
• Value: 1234a5b678c9
• Domain: somewebsite.com
• Expires: 13th September 2017

The cookie explained:

• Name = The name of the cookie
• Value = The piece of information that the cookie is created to store
• Domain = The website where the cookie is used
• Expires = The date when the cookie will be deleted from your web browser

All modern browsers have tools to help you delete or block cookies. But it’s important to remember that many websites need cookies in order to function properly. By deleting or blocking cookies, you could also block certain personalised features and you may not be able to take full advantage of some of the website’s features.

To find out how to turn cookies on or off, see http://www.aboutcookies.org.uk/managing-cookies

Do You Share The Personal Information You Receive?

No. Personal Information about our visitors is an important part of our business and we are not in the business of selling it to third parties. Your data is stored in a secure online environment and only accessible by employees of Chichester Shutters Ltd.

How Long Do You Store Data For?

We securely store your data until you request that it be updated or deleted.

We do run sporadic data cleanses on our system, when we may contact you to ask if you’d still like to hear from us, but these are not scheduled in advance.

What Rights Do I Have?

Under the General Data Protection Act (GDPR) you are entitled to:

• Request a copy of what personal information we hold about you
• Request that the information we have stored is updated
• Request that we permanently delete any information we hold about you
• Request that we not use your data for certain purposes

You must provide us notice of your request in writing to info@chichestershutters.co.uk with thorough details of your request. We will respond to your request within 48 hours and ensure action is taken within one month of receiving your request.

How Do I Log A Complaint?

We take responsibility for complying with the GDPR, at the highest management level and throughout our organisation.

If you have a complaint about how we have handled your personal data, please contact us in the first instance at info@chichestershutters.co.uk or 01243 252023 so that we can work to resolve the issue.

Our Supervisory Authority in the UK is the Information Commissioner’s Office (ICO).

Notices and Revisions

Our business changes constantly and our Privacy Policy will change also. You should check our website frequently to see recent changes.