Terms & Conditions

Goods means the shutters or other products supplied by Chichester Shutters Ltd  and the subject of the order made by You.

You and Your means the person ordering the Goods from Chichester Shutters Ltd.

We Us or Our means Chichester Shutters Ltd at Barn 3, Kingley Centre, West Stoke PO18 9HJ.

Registered in England, Company No: 11000663 VAT No. 434 2960 95


1. Our Contract

1.1 We offer Goods for you to buy from Us. We shall confirm acceptance of Your order by email once full payment or 80% deposit has been received. We will return at an agreed later date, estimated in advance, to install Your Goods. Any balance due will be payable by You upon fitting.


2. Price & Payment

2.1 The price for any Goods ordered by You will be the price shown on the quotation given at your survey and/or emailed to you post-survey. All prices shown on the quotation are inclusive of VAT.

2.2 At least 80% of the total price will be required to place Your order, with the balance due on the day of Your fitting. The balance invoice will be emailed prior to Your confirmed fitting date with payment details.

2.3 Our preferred payment method is by Bank Transfer but We can offer an online payment option to pay by card if required.

2.4 Once payment has been made, You will receive a confirmation email either from the payment system or a member of the team Monday – Friday, 9am – 5pm.


3. Your Right To Cancel (Customised Goods)

3.1 You cannot change or cancel Your order as the Goods You have ordered are custom made to Your requirements and will not be resalable by Us. We regret that once Your order has been placed by Us in relation to such Goods and our suppliers have commenced the manufacturing process, We are unable to accept any changes to these Goods or cancellation of Your order.


4. Cancellation By Us

4.1 We reserve the right to cancel Your order if:

  • Our suppliers have insufficient stock to deliver the Goods You have ordered
  • One or more of the Goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information made by Us and/or by Our suppliers

4.2 If we do cancel Your order, We will notify you by email and will credit You any sum deducted by Us as soon as possible but in any event within 30 days of Your order. We will not be obliged to offer any additional compensation for disappointment suffered.


5. Descriptions & Measuring

5.1 The product information and photographs on Our website are provided for illustrative purposes only and We do not warrant that they are accurate. The samples viewed at survey are current and a better reflection of the finished product You will receive.

5.2 As the Goods which You order are manufactured to the measurements we take at the survey, it is important that they are accurate. We will take care to ensure this but will not accept any responsibility if these measurements change after We have measured (e.g. You have changed the windows, re-plastered, decorated etc). We will take pictures of each window as We measure as evidence.

5.3 We will try to ensure that the Goods supplied match, in every respect, any description We have given on Your quotation. Any minor or immaterial variation, change in colour or pattern, between the sample or description, and the Goods delivered shall not entitle You to reject the Goods nor to claim any compensation for such variation or change. We cannot guarantee the Goods against fading, especially as a result of exposure to sunlight where fading can occur. Our Goods are not guaranteed against extreme damp or variable conditions.

5.4 We do not warrant as to the fitness of the Goods supplied for any purpose other than that of an internal window or doorway dressing, other installations and uses are at Your risk.

5.5 Tolerance levels of shutter size specifications are plus or minus 2mm, and the product will not be considered defective if falling within that range. Warp on any vertical or horizontal component part shall not exceed 1mm per 300mm and may not be considered defective if within this range.

5.6 We recommend that Goods be ordered within our normal specification range, We may at Your request exceed the limitation but cannot accept responsibility for any problem that may result, nor will the Goods be warranted.


6. Fitting Specifications

6.1 Often we use our unique fitting method called D1 Fixings. This method suspends the frame in your recess under pressure and leaves a shadow gap around the edge of the frame. This gap can vary in size due to a number of factors, such as out of level windows or tiling in the window. We will endeavour to inform You of this during Your survey but large or uneven gaps shall not entitle You to reject the Goods nor to claim any compensation.

6.2 If D1 fixings are used, an expanding tape will be fitted to fill the shadow gap around the frame. This tape can take several hours, or up to a week, to fully expand, depending on a number of factors such as temperature. If after a week the tape has not fully expanded, we will arrange to replace the tape for you at no charge.

6.3 If D1 Fixings can’t be used, We will explain how the Goods will be installed at the survey and endeavour record this on your design form.

6.4 If there are any compromises to the fitting of the Goods, they will be noted on Your design form. By making payment You are confirming Your understanding and authority to proceed based on the details noted on the design form.

6.5 The top and bottom rails, above and below the louvres, can vary in height between 70mm to 130mm. We take care to provide the smallest rails possible for the panel height but larger rails may be unavoidable. We will endeavour to inform You of any larger rails but this shall not entitle You to reject the Goods nor to claim any compensation.


7. Fitting Dates

7.1 You will be provided with an estimate fitting date once Your order has been placed. This is an estimated date based on projected shipping times and is not a guarantee of when Your Goods will arrive or be fitted.

7.2. Once we have received notification of a delivery date for Your Goods, we will confirm a fitting date with you as close to Your estimated date as possible. If this confirmed fitting date is not suitable, We will provide You with the next availability.


8. Warranty & Defective Goods

8.1 The Goods are covered under the manufacturers warranty for 3 years (Elite Wood) or 10 years (Standard Wood & Faux Wood) from the date of order.

8.2 If any parts of the Goods are received defective, We will arrange for the supply of replacements parts and return to fit them for You, free of charge.

8.3 If any parts of the Goods are subject to accidental damage after installation and We have left the premises, the replacement parts will be chargeable. Any additional visits to inspect damage or fit replacement parts may be chargeable at Our discretion.

8.4 Replacement parts are subject to the standard shipping times, usually arriving in 8-10 weeks but can vary throughout the year.

8.5 No liability shall arise unless the price has been paid in full.

8.6 Except where You are a consumer, We will not be liable for any indirect or consequential loss or damage or loss of profits arising out of Our failure to supply the Goods to You.

8.7 Except where You are acting as a consumer, all other guaranties, conditions and terms relating to fitness for purpose, satisfactory quality or condition of the Goods whether implied by statute or common law or otherwise are excluded to fullest extent of the law.


9. Representations

No descriptions, recommendation, or statement contained in any brochure, price list, advertisement, communication, web pages or by any employee or agent of Chichester Shutters Ltd shall be interpreted so as to vary, override or enlarge in any way any of these terms and conditions.


10. Validity

If any part of these terms and conditions is unenforceable including any provision in which We exclude Our liability to You the enforceability of any other part of these conditions will not be affected.


11. Third Party Rights

Except for Our employees or representatives, a person who is not party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.


Contact Us

If you have any questions about any of the above terms and conditions, please email info@chichestershutters.co.uk or call 01243 252023.

Last updated: 17/07/2023 – Operate under Chichester Shutters Ltd since 1st April 2023